Frequently asked questions

Q1: What is Flixbook?

A1: Flixbook is a unique service that transforms your digital photos and videos into beautifully printed albums, creating tangible keepsakes of your precious memories. Adding the soundtrack of your lives to your favourite printed pictures.

Q2: How does Flixbook work?

A2: It's simple! Choose the photos and videos you love, upload them in our app, customize your album, and then send to print! The videos can be viewed through our app in two simple steps afterwards.

Q3: What is included in the VIP package?

A3: Our VIP service offers a hassle-free experience. It includes a full-service creation of your album, 1 printed album featuring 46 or 56, 80 or 100 photos + videos, shipping fees, and one revision before dispatch.

Q4: Can I preview my album before it's printed in a VIP package?

A4: Yes! With our VIP service, you get one revision to ensure everything looks perfect before we send your album for printing.

Q5: What photo and video formats does Flixbook support?

A5: Flixbook supports a wide range of photo and video formats. You can upload JPEG, PNG, and most common video formats directly in our app.

Q6: How long does it take to receive my Flixbook album?

A6: Once you've placed your order, our team works swiftly. You can expect your beautifully printed Flixbook album to be shipping within 7 to 10 working days.

Q7: Can I gift a Flixbook album?

A7: Absolutely! Flixbook albums make for a heartfelt and personalized gift.
Also, consider purchasing a Flixbook gift card for a loved one to create their own cherished memories.

Q8: Is there a limit to the number of photos I can include in my album?

A8: Our albums are designed to accommodate either 30, 46 or 56, 80 or 100 photos along with videos. Choose the ones that mean the most to you to create a truly special keepsake. But you can always use a collage app to add more than one picture to a page.

Q9: What if I need assistance during the creation process?

A9: Our customer support team is here to help! Reach out to us through our contact page, and we'll guide you through any questions or concerns you may have.

Q10: Is Flixbook available internationally?

A10: Yes, Flixbook is available for international orders!!



Have more questions? Feel free to contact our friendly support team for assistance!